Terms and Conditions for SimbaSGP Connect Pte. Ltd.
Welcome to the online platform of SimbaSGP Connect Pte. Ltd. These Terms and Conditions ("Terms") govern your access to and use of our website and services, including but not limited to Simba mobile top-up instructions, SIM card and eSIM activation guides, prepaid plan setups, mobile network troubleshooting, and related support. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
1. Acceptance of Terms
By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and SimbaSGP Connect Pte. Ltd., located at 18 Jurong Gateway Road, #07-12, Jurong East, West Region, 609531, Singapore.
2. Services Provided
SimbaSGP Connect Pte. Ltd. provides a range of telecommunication support services including:
- Simba Mobile Top-Up: Step-by-step instructions for Singapore users.
- SIM Card & eSIM Activation: Comprehensive guides for SIM card activation and eSIM provisioning.
- Prepaid Plan Setup: Assistance with setting up prepaid mobile plans.
- Network Troubleshooting: Support for mobile network diagnostics and troubleshooting.
- Regulatory Compliance: Guidance on local regulatory compliance, including IMDA registration assistance.
- Retail Partner Locator: Information on retail partners and kiosk locations for Simba top-up points.
- Corporate Account Support: Advice for corporate account onboarding and bulk-SIM management.
- Multilingual Documentation: Access to user documentation and video tutorials in English, Chinese, and Malay.
3. User Responsibilities
As a user of our online platform, you agree to:
- Provide Accurate Information: Ensure that any information you provide for our services, such as for IMDA registration assistance, is accurate, complete, and up-to-date.
- Lawful Use: Use our services only for lawful purposes and in compliance with all applicable local, national, and international laws and regulations, including telecommunication regulations in Singapore.
- Prohibited Activities: Not engage in any activity that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use and enjoyment of our services. This includes attempting to gain unauthorized access to any parts of our platform.
- Respect Intellectual Property: Respect the intellectual property rights of SimbaSGP Connect Pte. Ltd. and third parties.
4. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, video tutorials, and software, is the property of SimbaSGP Connect Pte. Ltd. or its content suppliers and is protected by Singapore and international copyright laws. The compilation of all content on this site is the exclusive property of SimbaSGP Connect Pte. Ltd. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our platform, except as generally permitted for personal, non-commercial use.
5. Disclaimers and Limitation of Liability
Our services are provided "as is" and "as available" without any warranties, express or implied. SimbaSGP Connect Pte. Ltd. does not warrant that:
- Accuracy of Information: The information provided on our site, including guides and instructions, will always be accurate, complete, or current, although we strive to ensure its accuracy.
- Service Uninterrupted: The services will be uninterrupted, timely, secure, or error-free.
- Defects Corrected: Any defects or errors will be corrected.
To the fullest extent permitted by law, SimbaSGP Connect Pte. Ltd. will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, or other intangible losses resulting from the use or inability to use our services, or for any content obtained from our services.
6. Links to Third-Party Websites
Our website may contain links to third-party websites or services that are not owned or controlled by SimbaSGP Connect Pte. Ltd. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that SimbaSGP Connect Pte. Ltd. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
7. Changes to Terms
SimbaSGP Connect Pte. Ltd. reserves the right, at its sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page. Your continued use of our services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically for any updates.
8. Governing Law and Jurisdiction
These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by the courts of Singapore.
9. Contact Information
If you have any questions about these Terms, please contact us:
- Address: SimbaSGP Connect Pte. Ltd., 18 Jurong Gateway Road, #07-12, Jurong East, West Region, 609531, Singapore
- Phone: +65 6543 9287
- Email: [email protected]