Privacy Policy
SimbaSGP Connect Pte. Ltd. is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our online platform, which provides step-by-step Simba mobile top-up instructions for Singapore users, SIM card activation guides, eSIM provisioning walkthroughs, prepaid plan setup assistance, mobile network troubleshooting and diagnostics, local regulatory compliance guidance (IMDA registration assistance), retail partner and kiosk locator for Simba top-up points, corporate account onboarding and bulk-SIM management advice, and multilingual user documentation and video tutorials. By accessing or using our service, you agree to the terms of this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Information You Provide: This includes information you voluntarily provide when you use our service, such as when you seek assistance or provide feedback. Examples may include contact information if requested for support follow-up. We do not require or collect personally identifiable information for general access to our guides and tutorials.
- Usage Data: We automatically collect information about how you access and use our service. This Usage Data may include information such as your device's Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This data helps us understand user behavior to improve our online platform's design and functionality, especially for mobile-first layouts and WCAG 2.1 AA accessibility.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. Our use of these technologies is primarily for analytics-ready event hooks and improving user experience.
How We Use Your Information
The information we collect is used for various purposes to provide and maintain our service:
- To provide and maintain our service, including monitoring the usage of our service.
- To analyze usage patterns to improve our mobile-first responsive design, PWA support, and optimize tap zones.
- To detect, prevent, and address technical issues and ensure graceful error states.
- To understand user engagement with multilingual content (English, Chinese, Malay) and video tutorials.
- To provide customer support and respond to your inquiries.
- For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred.
Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may disclose your information in the following situations:
- With Service Providers: We may share your information with service providers to monitor and analyze the use of our service, for analytics, or to contact you. These third parties are obligated not to disclose or use your information for any other purpose.
- For Business Transfers: If SimbaSGP Connect Pte. Ltd. is involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.
- Law Enforcement: Under certain circumstances, SimbaSGP Connect Pte. Ltd. may be required to disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Other Legal Requirements: We may disclose your information in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of SimbaSGP Connect Pte. Ltd., prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
Security of Your Information
The security of your information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. We implement robust security measures suited to a progressive web app (PWA) and offline caching environment, including inlining critical CSS and lazy-loading media, to enhance data integrity and minimize risks.
Links to Other Websites
Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- By Mail: SimbaSGP Connect Pte. Ltd., 18 Jurong Gateway Road, #07-12, Jurong East, West Region, 609531, Singapore