Simplify Your Simba Mobile Experience
Your unofficial, step-by-step guide to Simba top-ups, activation, eSIM, and troubleshooting in Singapore.
Find Your GuideStep-by-Step Mobile Guides
Select a task below to get clear, easy-to-follow instructions.
Simba Mobile Top-Up
Learn how to top-up your prepaid plan online, via app, or at a retail kiosk effortlessly.
New SIM Card Activation
A comprehensive walkthrough for activating your new physical Simba SIM card and getting connected swiftly.
eSIM Provisioning & Setup
Follow our precise instructions to download and install your Simba eSIM profile on any compatible device.
Prepaid Plan Setup
Assistance with choosing and setting up the precise Simba prepaid plan that aligns perfectly with your usage needs.
Common Issues & Quick Fixes
Facing a problem? Find a solution here before contacting support.
1. Check your APN settings. They should be correctly set to 'simba' for optimal performance. 2. A simple restart of your device can often resolve temporary network glitches. 3. Ensure you have an active data plan and sufficient balance on your account. 4. Try toggling Airplane Mode on and off to reset network connections.
1. Verify your network signal strength. If there's no signal, try moving to an open area or closer to a window. 2. Restart your phone to compel it to re-register on the network. 3. For VoLTE related issues, ensure that VoLTE (Voice over LTE) is enabled in your phone's cellular settings.
All prepaid SIM cards in Singapore require mandatory registration with a valid identification document (such as NRIC, Passport, or FIN) at the point of purchase. Our 'Regulatory Guide' section offers detailed advisory information and steps on this IMDA registration process to ensure your compliance.
Find a Simba Top-Up Point Near You
Visit our retail partners and kiosks across Singapore to top-up your account conveniently.
Our Key Retail Partners:
-
7-Eleven Stores
Top-up services are available at most outlets island-wide across Singapore.
-
Cheers Convenience Stores
Find top-up services at participating Cheers outlets conveniently located.
-
Authorised Simba Retailers
Look for the distinct 'Simba Authorised Retailer' sign at various mobile shops for exclusive services.
Solutions for Your Business
Managing multiple SIM cards for your team across Singapore? SimbaSGP Connect provides expert advisory services for corporate account onboarding and sophisticated bulk-SIM management strategies. Our tailored solutions streamline your company's mobile connectivity, ensuring seamless operations for every team member. Furthermore, our comprehensive and multilingual documentation ensures that all your employees, regardless of their background, are fully supported and can easily navigate their mobile services.
Inquire About Corporate Services
Hear From Our Users
Authentic feedback from satisfied Simba mobile users in Singapore who found our guides invaluable.
"The eSIM setup guide was a lifesaver! I was struggling to get it activated on my new phone, but with these clear steps, it was a breeze. Highly recommended!"
- Aisha Tan, Bukit Merah
"I always forget how to top-up, but the guide here is so straightforward. I just follow the pictures and instructions, and my data is back on instantly. Fantastic resource!"
- Lee Wei Sheng, Woodlands
"When my mobile data suddenly stopped, I thought it was a network issue. This site helped me check my APN settings, and turns out that was the problem! Fixed in minutes thanks to their troubleshooting section."
- Deepak Kumar, Ang Mo Kio
"The map to find a local top-up point was incredibly useful. I was able to locate the nearest 7-Eleven quickly and get my prepaid plan recharged without any hassle."
- Sarah Lim, Tampines
"As a new expatriate, understanding IMDA registration was crucial. This site provided all the necessary details clearly, making my SIM activation smooth and worry-free."
- Philippe Dubois, Orchard
"I appreciate how simple the activation guide made setting up my new physical SIM. The step-by-step approach prevented any confusion. Highly efficient!"
- Cheryl Koh, Geylang
"This is my go-to site for anything related to my Simba plan. The quick fixes section has saved me countless calls to customer service. Seriously good work!"
- Rajeev Menon, Clementi
Get in Touch
Have a question or need specialised assistance? Reach out to us.
Contact Information
18 Jurong Gateway Road, #07-12, Jurong East, Singapore 609531
Monday - Friday: 9:00 AM - 6:00 PM
